To track the status of a shipment, from pickup to delivery, with real-time tracking information, click on Track a Shipment and enter a tracking number (PIN) or reference. You can also contact us through Live Chat or our Customer Support Centre.

Follow these steps to find a tracking number for a previously created shipment:

• Go to "My Account"
• Click on "Shipments"
• When the “View Shipment Activity” page is viewed, leave all the fields blank, except for “Date Range”
• Select the desired date range
• Click on "Search"

Yes, you can receive an e-mail notification once your shipment has been delivered by signing up to our E-mail Notifications feature on the Tracking Details page. You can also sign up for an e-mail notification when creating a shipment using our Automated Shipping Solutions (Purolator E-Ship Online (ESO), Purolator E-Ship Server (ESS), or Purolator E-Ship EDI). Learn more about our E-mail Notifications.

When creating a shipment using our Automated Shipping Solutions (Purolator E-Ship Online (ESO), Purolator E-Ship Server (ESS), or Purolator E-Ship EDI), you can subscribe to our E-mail Notifications and request to receive exception notifications. Learn more about our E-mail Notifications.

The arrival time of your package will depend on the service selected by the shipper. To see a list of our suite of services and their delivery timeframes, visit our Shipping Services page. When tracking your shipment, the Tracking Details page will indicate the estimate date of delivery.

To update an address on a shipment, please contact us via Live Chat or through our Customer Support Centre.

To have your shipment redirected to a different address, please contact us via Live Chat or through our Customer Support Centre.

For a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. For alternate arrangements, please contact us via Live Chat or through our Customer Support Centre. Additional charges may apply.

To protect customer privacy, authentication is required to view a shipment's Proof of Delivery (POD). While basic shipment information can be viewed by anyone who enters the shipment's Tracking Number/PIN, the POD contains private recipient information, such as the pickup and delivery address, and delivery signature.

To view the POD, the following information must be provided:

• Canadian shipments require one of the following: origin postal code, destination postal code or the bill to account number
• U.S. shipments require one of the following: origin postal code, destination zip code or the bill to account number
• International shipments require one of the following: origin postal code, destination country or the bill to account number

Please note: Shipments using a manual bill of lading will require additional processing time before the POD is available.