Acceptable identification would include a valid government issued photo ID that matches the name and address on the package. Learn more about acceptable identification.

Your shipment will be held at our shipping location for a maximum of 5 business days. Some exceptions may apply.

A shipment can be released to another individual provided that acceptable identification and authorization is provided. Learn more about who can pick up a package on your behalf.

We offer Signature Not Required (SNR) services within Canada that authorize drop offs without a signature. We offer a Single Shipment Use form to make it easy for you to authorize a one-time SNR delivery and a Multiple Shipment Use form to authorize all shipments to be delivered by Purolator without a signature, whether you're the sender or the receiver.

Visit purolator.com and choose Track a Shipment. Enter your tracking number/PIN and you will be provided with the shipping status, as well as the receiver and signature of the consignee.

To file a claim, visit our Customer Support Centre for more information. You can also contact our Claims department directly by dialing 1 800 461-0540.